Support
How can we help?
Answers to the questions we hear most, and how to reach us when you need a hand.
Common questions
I forgot my password. How do I reset it?
On the sign-in screen, tap “Forgot password” and enter your email address. If an account exists, we’ll send a reset link. Open it on the same phone.
How do I change who sees my posts and location?
Go to Settings › Privacy & location to set the default audience for posts and trips, how precise post locations are, and who can see live location sharing. You can also make your account private in Settings › Edit profile.
How do I invite someone to plan a trip with me?
Open the trip and invite them as an editor, who can change the plan, or a viewer, who can follow along. Everyone sees changes in real time.
Why does a forecast say “unavailable”?
Pathway couldn’t reach the weather service, usually because you’re offline or the service is busy. It retries automatically, and it won’t show old or made-up numbers in the meantime.
Why don’t sun times match another app exactly?
Pathway calculates sunrise, sunset and golden hour on your phone for a flat horizon. They’re accurate to within a minute or two, but hills and buildings can change what you actually see.
I’m not getting notifications.
Check Settings › Notifications in Pathway and turn on push notifications for this device. Then make sure notifications for Pathway are allowed in your phone’s system settings.
How do I report a post or a profile?
Use “Report post” or “Report profile” in the app. Reports are reviewed by moderators.
How do I turn off analytics?
Go to Settings › Data & privacy and switch off “Share anonymous usage analytics”. Analytics only ever record event names, never your location.
How do I delete my account?
Go to Settings › Delete account. This permanently deletes your profile, posts, photos, the trips you own and your history, and can’t be undone.